FRESHNESS GUARANTEE
We guarantee that you will be satisfied with the freshness and quality of our products, and that it will be delivered to your home or office within any applicable use by, sell by, best by or expiration dates.
- Perishable products (Refrigeraed and Frozen) ship only from Monday to Wednesday to avoid being in Transit during week ends.
- Some products require additional time to be processed, which is indicated on the product page.
FREE SHIPPING
myPanier offers free standard shipping on orders over $89 to the contiguous 48 states. To qualify for free shipping, your order must include non-perishable products shipped by myPanier, and the total before savings and estimated tax needs to be at least $89.
Canceling items, combining orders, or changing your shipping address might affect your order's free shipping eligibility. Surcharges may apply due to size, weight, or special handling required.
If your order doesn't qualify for free shipping:
- The order may contain ineligible items (i.e. Perishable, or Shipped by Vendors)
Perishables products ship only Monday to Wednesday in an insulated Foam Container and do not qualify for Free Shipping, Refrigerated items ship with Gel Packs and Frozen products with Dry Ice. If an order contains a mix of frozen and refrigerated items, all will ship with dry ice.
COMBINED SHIPPING
- Perishable and Dry Foods: If your order contains Perishables + Dry goods, your order will ship in minimum 2 packages.
- Products shipped by Vendors: In our mission to offer good food at fair value, we continuously work with our Artisan Partners and Gourmet Brands to find the most efficient solution to minimize shipping costs. To that end, rather than having Artisans shipping product to us and then back to you (i.e. 2x shipping), some will send your order directly to you (1x shipping). Not only you save, but it's also good for the environment.
INTERNATIONAL ORDERS
Canada: We're opening a new store soon (Expected to go live Summer 2024). Please visit www.mypanier.ca to learn more.
Outside the US: [Update June 2024]: We're temporarily suspending international shipping. We're working with our Partners DHL and FEDEX on a cost effective solution and we're hoping to resume as soon as possible.
PERISHABLE PRODUCTS
- Perishable (Fresh or Frozen Foods) do not qualify for Free Shipping. To Qualify for Free Shipping, please remove any perishable items from your Cart.
- Orders ship M-W to prevent transit during the week ends. If an order is received after cutoff, it'll ship the following Monday. An Estimated date of delivery is conveniently shown at checkout.
- To ensure that your refrigerated products arrive cold, they will be shipped with a combination of reusable gel packs and insulating materials to last during the transit. Frozen items ship with dry ice.
Important note: Frozen products are not guaranteed to arrive frozen. In most cases, it is normal for frozen products to partially or fully thaw in transit.
Please check the status of your order so that frozen products can be received immediately upon arrival and transferred to the freezer or fridge as soon as possible. In most cases, it is normal for our frozen products do partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. If products have started to defrost but remain cold, please place in the fridge, and consume within 3-5 days.
In the event that your shipment arrives later than expected, we recommend that you check the content to ensure that the products are safe for consumption. Please refer to the USDA Freezing and Food Safety and their chart as a general guideline.
In the event that your shipment arrives later than expected, we recommend that you check the content to ensure that the products are safe for consumption. Please refer to the USDA Freezing and Food Safety and their chart as a general guideline.
More questions? Please reach out to our team at help@mypanier.com and we’ll be happy to assist.
EXCEPTIONS and SURCHARGES
- Shipping to Hawaii, Alaska, Puerto Rico and Guam: Rates are calculated at Checkout and are based on distance, weight and volume.
- Shipping to PO Boxes: Perishable items do not ship to PO Boxes.
