Policies

You can cancel your order by calling us at 1 (800) 605 5064 within 30 minutes of placing your order. The order needs to be placed during our business hours from 9am to 5pm, Monday to Friday.

You are also welcome to call or email us at anytime and we will attempt to cancel your order if it has not already shipped. Of course we will provide an immediate refund on the same payment method you used to process your order.

You can see your order history by visiting the Order History page in the account section on the site.

Your payment method is charged when you place an order.

Items sold on myPanier may be subject to state and local sales tax or other similar state and local transaction taxes. The amount of tax charged on your order will depend on various factors, including the items purchased, the shipment destination, the identity of the seller and that seller’s tax collection obligations.

Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to taxexempt@mypanier.com. Include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by myPanier and tax will not be charged on future purchases made by eligible tax-exempt accounts.

United States:  myPanier offers free shipping on orders over $49. To qualify for free shipping, your order merchandise total before savings and estimated tax needs to be at least $49. (You can’t combine multiple orders to reach that number).
Small orders cost more to fulfill, so there is a shipping fee of $5.95 on orders under $49.

Canada: Orders shipped to Canada do not quality for free shipping. Rates are calculated based on distance, weight and volume, and do not include any potential Canadian customs duties & Taxes. Canadian customers should refer to CBSA for more info.

International: Please contact us for international shipping.

To make sure we can deliver items as soon as possible, you need to place your order by 11am Pacific Time. Please keep in mind that there’s no delivery on Sunday or major holidays. If the order is received after 11am PST, it will ship the next business day.

We can’t control delays caused by carriers, information errors or changes to orders. In any cases, please feel free to reach out to us if you have any questions regarding your shipment, or the tracking of your orders.

We deliver to all US Contiental States, Hawai, Alaska and Canada. Please contact us for international shipping.

All orders are shipped from our fulfillment center located at Lake Forest, CA. Of course we are making sure your products are handled with the utmost care.

Satisfaction Guarantee!

Non-Perishables:

If you are not 100% satisfied with your purchase, please contact us to return your item(s) for a full refund within 30 days of purchase! (Returns must be unused, in the state you received them, and in the original packaging).

When returning items from an order that originally qualified for free shipping, $5.95 will be deducted from your total refund if the new order value (less the return) is less than $49.

Perishables:

Perishable items cannot be returned by mail. If you receive a damaged or defective perishable item, please contact us within 7 days from receiving your order, with your order information, an explanation of the issue and whether if you prefer a refund or replacement.

myPanier doesn’t like it when someone gives away our personal information and neither do you! That’s why we don’t rent or sale your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

This privacy notice discloses the privacy practices for www.mypanier.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect
  • With whom it is shared
  • How it can be corrected
  • How it is secured;
  • How policy changes will be communicated
  • How to address concerns over misuse of personal data

When ordering or registering on our site, as appropriate, you may be asked to enter your email address, phone number or other details to help you with your experience. We do NOT collect nor store any Payment Information on our servers. All payments are processed directly with our Credit Card Merchant (www.stripe.com) or PayPal (www.paypal.com) – depending which payment option you choose at checkout.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (We do NOT collect Credit Card or Payment Information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

Whenever material changes are made to this policy a revised privacy policy will be placed on this website.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.