- Daily cut-off for same day shipping is 2 pm ET
- Overnight Orders ship Monday to Thursday - Cutoff: 2 pm ET
- Shipping Rates can vary depending of the weight/size of the package. Rates and service options will be shown at checkout. Fresh and Frozen products do not quality for Free Shipping.
- Combining orders: If your order contains frozen/fresh and non-perishable products, non-perishable may ship ground.
To ensure that your fresh and frozen products arrive cold, they will be shipped with Overnight Shipping with a combination of dry ice, reusable ice packs and insulating materials to last during the transit at most 24 hours.
Important note: Frozen products are not guaranteed to arrive frozen. In most cases, it is normal for frozen products to partially or fully thaw in transit.
Please check the status of your order so that frozen products can be received immediately upon arrival and transferred to the freezer or fridge as soon as possible. To view the status of your recent order, visit the Order Lookup page. If products have started to defrost but remain cold, please place in the fridge, and consume within 3-5 days. Do not Refreeze.
In the event that your shipment arrives later than expected, we recommend that you check the content to ensure that the products are safe for consumption. Please refer to the USDA Freezing and Food Safety and their chart as a general guideline.
More questions? Please reach out to our team at firstname.lastname@example.org and we’ll be happy to assist.