We guarantee that you will be satisfied with the freshness and quality of our products, and that it will be delivered to your home or office within any applicable use by, sell by, best by or expiration dates.

To ensure that your frozen products arrive cold, they will be shipped Monday to Wednesday Overnight with a combination of dry ice, reusable ice packs and insulating materials to last during the transit at most 24 hours.

Important note: Frozen products are not guaranteed to arrive frozen. In most cases, it is normal for frozen products to partially or fully thaw in transit.

Please check the status of your order so that frozen products can be received immediately upon arrival and transferred to the freezer or fridge as soon as possible. In most cases, it is normal for our frozen products do partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. If products have started to defrost but remain cold, please place in the fridge, and consume within 3-5 days.

In the event that your shipment arrives later than expected, we recommend that you check the content to ensure that the products are safe for consumption. Please refer to the USDA Freezing and Food Safety and their chart as a general guideline.

More questions? Please reach out to our team at help@mypanier.com and we’ll be happy to assist