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Shipping Information

FRESHNESS GUARANTEE

We guarantee that you will be satisfied with the freshness and quality of our products, and that it will be delivered to your home or office within any applicable use by, sell by, best by or expiration dates.

  • Daily cut-off for same day shipping is 2 pm ET
  • FRESH products (and Chocolate during warm weather) ship only from Monday to Wednesday. Orders received after Wednesday 2pm EST will ship on the following Monday (does not apply to local delivery, or pickup)

  • Overnight Orders ship Monday to Thursday - Cutoff: 2 pm ET

  • No shipping to PO Boxes

  • Shipping Rates depend on the selected service, and can vary depending of the weight/size of the package. Rates and service options will be shown at checkout.

FROZEN PRODUCTS

To ensure that your fresh and frozen products arrive cold, they will be shipped with Overnight Shipping with a combination of reusable ice packs and insulating materials to last during the transit at most 24 hours.

Important note: Frozen products are not guaranteed to arrive frozen. In most cases, it is normal for frozen products to partially or fully thaw in transit.

Please check the status of your order so that frozen products can be received immediately upon arrival and transferred to the freezer or fridge as soon as possible. In most cases, it is normal for our frozen products do partially or fully thaw in transit. Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. If products have started to defrost but remain cold, please place in the fridge, and consume within 3-5 days.

In the event that your shipment arrives later than expected, we recommend that you check the content to ensure that the products are safe for consumption. Please refer to the USDA Freezing and Food Safety and their chart as a general guideline.

More questions? Please reach out to our team at help@mypanier.com and we’ll be happy to assist.

FREE SHIPPING

myPanier offers free standard shipping on orders over $89 to the contiguous 48 states. To qualify for free shipping, your order merchandise must include products shipped by myPanier, and the total before savings and estimated tax needs to be at least $89.

Canceling items, combining orders, or changing your shipping address might affect your order's free shipping eligibility. Surcharges may apply due to size, weight, or special handling required.

If your order doesn't qualify for free shipping:

  • The order may contain ineligible items (i.e. products shipped by Artisans)
  • A special product, order, or handling fee may still apply (i.e. fresh perishable items, heavy item fee, chocolate during warm weather, ...). More information will be available at checkout.

FRESH (Cheese, Diary, Non-Cured Charcuterie..) ship 2-day or Overnight only Monday to Wednesday and do not qualify for Free Shipping,
FROZEN products ship Overnight Monday to Thursday to majority of U.S. and do not quality for Free Shipping.

Warm Season: Mid- April to Mid-November

CHOCOLATE ship Expedite Monday to Wednesday and do not quality for Free Shipping.

EXCEPTIONS and SURCHARGES

Shipping to Hawaii, Alaska, Puerto Rico and Guam:

  • Rates are calculated at Checkout and are based on distance, weight and volume.

Shipping to PO Boxes

  • We do not ship to PO Boxes.

International

LOST PACKAGE

Once it's on its way, the carrier assumes liability for the package and contents once it leaves our warehouse. You should first contact the carrier with any delivery issue. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. It is your responsibility to check the tracking of the order and contact the carrier if you'd like to arrange special delivery instructions. If you plan to be away for the day of delivery, we encourage you to arrange for someone to pick up the package at time of delivery.

RETURNED PACKAGE

Returned packages due to invalid address, no mail receptacle, or failed delivery are the responsibilities of the customer. As such, a 15% stocking and shipping fee will be deducted from the final refund amount.

Artisan & Vendor Shipping

In our mission to offer good food at fair value, we continuously work with our Artisans and Gourmet Brands to find the most efficient solution to minimize shipping costs. To that end, rather than having Artisans shipping product to us and then back to you (i.e. 2x shipping), some will send your order directly to you (1x shipping). Not only you save, but you will also get the same freshness you can find at your local farmers' markets.

Kaviari

  • Kaviari Sturgeon Imported Caviar ship directly from the producer. There is a $39 Overnight shipping charge per order for the continental U.S and $80 for Hawaii. We currently do not ship to Alaska due to the high shipping cost.

You can cancel your order by calling us at 1 (800) 605 5064 within 30 minutes of placing your order. The order needs to be placed during our business hours from 9am to 5pm, Monday to Friday.

You are also welcome to call or email us at anytime and we will attempt to cancel your order. Of course we will provide an immediate refund on the same payment method you used to process your order.

You can see your order history by visiting the Order History page in the account section on the site.

Tracking information is provided automatically to the email address on the order. Please check your spam folder before notifying us if you do not receive it within 24 hours of shipment notification.

Once your package leaves our warehouse, the carrier assumes liability for it and the buyer should first contact the carrier with any delivery issue as the fastest resolution.

Once the package is delivered, the recipient is responsible for making sure packages are promptly retrieved, properly inspected and stored to ensure quality and prevent theft. Please monitor tracking updates or request delivery notification from the carrier.

We also recommend setting the shipping address to a secure, temperature-controlled location or shipping to an alternative address if problems have arisen in the past. Any issues with certain carriers (e.g., deliverability) should be conveyed in the Notes section at checkout and our team will accomodate as best as we can.

If you've received a delivery notification, but the package has not been physically delivered, please check your mailbox, mail locker, reception, porch and with your neighbors and the carrier before reporting a missing package. We also suggest waiting 1 business day as often times carriers may mark a package as delivered early, but physically deliver the next day.

Please feel free to reach out to help@mypanier.com if there is anything we can assist with.

Your payment method is charged when you place an order.

Items sold on myPanier may be subject to state and local sales tax or other similar state and local transaction taxes. The amount of tax charged on your order will depend on various factors, including the items purchased, the shipment destination, the identity of the seller and that seller’s tax collection obligations.

Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to taxexempt@mypanier.com. Include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by myPanier and tax will not be charged on future purchases made by eligible tax-exempt accounts.

Local Pickup + IN-STORE shopping Available

at 27136 Burbank Lake Forest CA 92610

M-F: 10AM to 5:30PM
SAT: 10AM to 5PM

Satisfaction Guarantee!

Damaged Items Update:
Due to the current demand, we will not offer a replacement but issue a refund against proof of damage by the Carrier. We will resume our normal damaged items policy (below) once the Coronavirus outbreak has subsided.

Returns Update:
Due to the Coronavirus (COVID-19) outbreak and for the safety and well-being of our staff, we will not be accepting any product returns at this time. All sales are final. We will resume our normal returns policy (below) once the Coronavirus outbreak has subsided.

Damaged Item:

Our Team takes the utmost care protecting your order before shipping but sometimes accidents happen :( If you received a damaged item please email us within 48 hours with pictures and if you'd like a replacement or refund. Our carriers require pictures as proof of damages, and we will not be able to process your request if we do not receive any :( Thank you for your understanding and cooperation.

Non-Perishables:

If you are not 100% satisfied with your purchase, please contact us to return your item(s) for a refund within 7 days of purchase! (Returns must be unused, unopened, in the state you received them, and in the original packaging).

If a package is returned due to invalid address, refused delivery or change of mind, a shipping charge of $7.95 or 15% restocking fee will apply, whichever is the higher amount.

If you order the same product in bulk, we can only process a return for 1 unopened unit at most.

Credit will be issued within 3 business days of receipt of the product. Funds may take more time to transfer to your account depending on your bank and/or your credit card processor.

Perishables:

Perishable items are non-returnable. If you receive a wrong, damaged or defective perishable item, please contact us within 48 hours from receiving your order, with your order information, an explanation of the issue, pictures and whether you prefer a refund or replacement.

myPanier doesn’t like it when someone gives away our personal information and neither do you! That’s why we don’t rent or sale your personal information with anyone. Our Privacy Policy details how your personal information is collected and how your personal information may be used.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

This privacy notice discloses the privacy practices for www.mypanier.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect
  • With whom it is shared
  • How it can be corrected
  • How it is secured;
  • How policy changes will be communicated
  • How to address concerns over misuse of personal data

When ordering or registering on our site, as appropriate, you may be asked to enter your email address, phone number or other details to help you with your experience. We do NOT collect nor store any Payment Information on our servers. All payments are processed directly with our Credit Card Merchant (www.stripe.com) or PayPal (www.paypal.com) – depending which payment option you choose at checkout.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (We do NOT collect Credit Card or Payment Information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

Whenever material changes are made to this policy a revised privacy policy will be placed on this website.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.